Castle Hill Crafts Privacy Policy May 2018

Our Policy

Castle Hill Crafts is a trading name of Creativity International Limited. Personal data collected by this website will never be sold, made public or otherwise distributed for any marketing purposes. Personal data is collected and processed only when absolutely necessary to allow Creativity International Limited to carry out the Company’s duty to you as a valued customer. Along with the Company business and internal computer systems, and other websites, this website is designed to comply with the EU General Data Protection Regulation 2018 (GDPR).

Registered Users and Customer Orders

Personal data provided by registered customers is stored on a secure server. Personal data will only be used by Creativity International Limited for the purpose of processing an order. Your name, address, email address and (with permission) your telephone number is passed to our nominated freight company for the purposes of making delivery only. You can request a deletion of your account by emailing us from the email address you used to register. Payment for orders placed online is processed using the Sagepay Gateway, Creativity International
do not have access to or keep on file, any payment details.

Newsletter Subscription

If you choose to join our email newsletter, the email address you provide to us will be used to send news, offers and updates to you via email. You will remain on our marketing database, which is also stored on a secure server. Emails sent to you will always have an unsubscribe link which will remove you from the marketing database if you wish to be so, subscriptions can also be managed in the “Mail Settings” tab on the “Your Account” page. Alternatively you can email us using the subscribed email and ask to be deleted.

Google Analytics

This website uses Google Analytics to help analyse how users use the site so that we can improve the usability and relevance of the site for our visitors. The tool uses cookies to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on Creativity Backgrounds website activity to enable us to improve the performance of the site.


Cookies are small data files most websites save on your device to enable the correct functioning of the website. Creativity Backgrounds uses a number of cookies to store information such as your login state, your session on the site, view preferences and the contents of your cart.
You can control how cookies are used through your browser settings...

For other browsers and devices see the manufacturers’ documentation.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party da6ta processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data Controller

The data controller for this website is:

Creativity International Limited
Narrowboat Way
Hurst Business Park
Brierley Hill
West Midlands

Company No. 4535199
01384 485550
Data Protection Officer: Rebecca Lippitt


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Fantastic offer on delivery of Castlehill Crafts - Privacy Policy

When you spend £30 or more (excluding initial shipping costs) with Castle Hill Crafts your shipping is FREE, zero, zip, nada.

castlehill crafts customer testimonials

...That's fantastic! Such a good offer and such a quick response!!!

- Anna Grainger

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